BLACKCLOAK
Digital Executive Protection for executives, high-profile, high-net-worth & ultra-high-net-worth individuals & families.
Client Success Manager
Location
United States
Posted
42 days ago
Salary
$55K - $70K / year
2.5 yrs expEnglishCyber Security
Job Description
• Communicating directly with clients, primarily through phone, video conference, and email.
• Working closely with internal teams to ensure a flawless experience with BlackCloak.
• Ensuring the successful adoption of the BlackCloak platform and driving ongoing value for clients.
• Running client enablement and support sessions.
• Managing client interactions within BlackCloak’s Client Success tools.
Job Requirements
- 2-3+ years of experience in a Customer Success or IT help desk role
- Experience working with executive level clients is a plus
- 2+ year(s) of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus
- CompTIA Security+ or similar security experience is a plus
- Ability to display highly developed customer service soft skills including empathy and relationship building skills
- Ability to work under pressure, organize and prioritize responsibilities
- Ability to work in a remote environment with a high degree autonomy
- Attention to detail and accuracy is a must
- Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email
- Willingness to travel in limited circumstances
Benefits
- 100% Remote Company, within the USA
- Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
- Health Savings Account with company contribution for eligible medical plans.
- Flexible Vacation Plan
- 10 Paid Company Holidays
- 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
- 401k with Traditional and Roth options, including employer match.
- Company Equity
- Paid Parental and Pregnancy Recovery Leave
- Company and team off-sites and virtual events throughout the year
- Home office stipend
