Globe Life

At AO Globe Life, we don't just provide a place to work; we provide a place to grow. We focus on developing our people from the ground up, ensuring you have every tool necessary to build a long-term career. We have pioneered a virtual culture that combines the best of professional development with the freedom of a modern workspace.

Part-Time Customer Retention Representative – AM Shift

Customer Retention SpecialistCustomer SuccessPart TimeRemoteTeam 1,657Since 1951H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

Not specified

High SchoolEnglish

Job Description

• Answer questions regarding coverage, premium, and other policy information. • Compose business letters, communicating effectively through written and verbal communication. • Work independently and making judgment decisions is required. • Make outbound calls to existing policyholders to collect delinquent premium payments. • Resell the benefits of our policies and provide excellent customer service. • Record policyholder information for reporting and transactional purposes. • Extensive telephone contact and appropriate telephone skills are required. • Maintain discretion and tact when providing service to customers. • Additional production incentive pays after the training period. • Bilingual (Spanish) hourly pay differential.

Job Requirements

  • High school diploma or equivalent is required.
  • Basic Microsoft Office Skills, including Word, Excel, and Outlook, are required.
  • A minimum typing speed of 30 wpm is required.
  • Experience in a call center environment is preferred.
  • Some insurance and/or sales experience is preferred.
  • Excellent verbal and written communication skills.
  • Ability to solve complex policyholder issues with a positive attitude.
  • Ability to work in a fast-paced environment and work well under pressure.
  • Knowledge of life and/or health insurance terminology preferred.

Benefits

  • Competitive compensation designed to reflect your expertise and contribution.
  • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
  • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
  • Paid holidays and time off to support a healthy work-life balance.
  • Parental leave to help our employees welcome their new additions.
  • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
  • Company-paid counseling for assistance with mental health, stress management, and work-life balance.
  • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
  • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

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