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GetixHealth

The core behind care.™

Bilingual Healthcare Customer Service Specialist

Customer SupportCustomer SupportFull TimeRemoteJuniorTeam 1,001-5,000Since 2012Company SiteLinkedIn

Location

Florida + 4 moreAll locations: Florida, Ohio, Michigan, Tennessee, Texas

Posted

6 days ago

Salary

$18 / hour

Seniority

Junior

High School1 yr expExperience acceptedSpanishEnglish

Job Description

• Handle 60+ inbound and outbound calls per day related to billing, payments, medical claims, and coverage questions. • Respond to telephone inquiries using standard procedures and scripts. • Gather required information, research account details, and resolve customer concerns accurately and promptly. • Clearly explain billing information, insurance benefits, and available services to patients. • Assess patient needs and provide appropriate solutions or escalate issues when necessary. • Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals. • Maintain strict adherence to HIPAA regulations and confidentiality policies.

Job Requirements

  • Must be bilingual (Spanish)
  • High School Diploma or GED required; additional education is a plus.
  • 1–2 years of customer service experience required.
  • Healthcare, insurance, or medical collections experience preferred.
  • Familiarity with Medicaid, Medicare, Workers’ Compensation, and liability claims preferred.
  • Basic understanding of medical terminology and the healthcare revenue cycle.
  • Proven experience working with multiple systems and databases in a fast-paced environment.

Benefits

  • Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
  • Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
  • 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following three (3) months of continuous service.
  • Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
  • Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.

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