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Catalate

The pricing optimization platform to increase revenue and manage operations for thriving ticketed attractions.

B2B Technical Support

Support EngineerSupport EngineerFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Colorado + 5 moreAll locations: Colorado, Florida, Maine, South Dakota, Texas, Vermont

Posted

3 days ago

Salary

Not specified

2 yrs expEnglish

Job Description

• Be the first point of contact for our customers across all brands we support • Respond to customers' incoming emails and chats • Provide multi-product support across Spotlio's suite of platforms and brands • Be the voice of the company to our customers • Log, track, and manage bugs and support tickets in Jira, communicating with Tier 2 and Tier 3 teams internally to drive issues to resolution • Assist with support queue management in Zendesk/Freshdesk • Monitor and respond to app store reviews across supported brands as part of reputation management efforts • Opportunities to participate on other sub-support teams and take on ad hoc projects

Job Requirements

  • 2+ years of phone, email, or chat based support or equivalent customer facing service experience
  • Outstanding written and verbal communication skills
  • Excellent computer and internet skills
  • Excellent analytical and problem solving skills
  • Self-motivated and ability to learn quickly
  • Positive attitude, level-headed, and good composure during stressful problems
  • Reliable internet setup at home with minimum 8 Mbps download / 1.5 Mbps upload speed
  • Able to work 6am PST shifts, weekends, holidays and/or be on call during peak season.

Benefits

  • Spotlio is proud to be an equal opportunity workplace employer

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