The role involves managing the technical performance of multiple concurrent programs, leading engineers, and preparing project plans, budgets, and staffing requirements to meet quality expectations. Responsibilities also include liaising between management, planning, engineering design teams, and RMS project teams while tracking performance using EVMS techniques.

The role involves leading the end-to-end delivery of NowNext CRM projects, ensuring alignment with customer goals, technical requirements, and best practices while managing project plans, risks, and communication strategies. Key duties include serving as the primary customer contact, coordinating cross-functional teams, managing budgets, and driving AI-first delivery focused on measurable business outcomes.

The Project Manager II is responsible for leading the project delivery team to successfully complete all assigned projects, often managing multiple client engagements simultaneously while ensuring budget, delivery, and customer satisfaction goals are met. This role involves managing client relationships, proactively handling risks and issues, mentoring team members, and leveraging Salesforce product knowledge to validate design options and present solutions.

The Project Manager is responsible for leading project delivery teams through the successful completion of client engagements, managing Coastal Cloud resources and interfacing with clients to meet budget, delivery, and satisfaction goals. Key duties include leading large-scale Salesforce implementation projects, managing client relationships, validating solutions, and proactively managing risks and issues.