Unparalleled Visibility Into Issue Detection, Diagnosis, and Remediation
MSP Account Director
Location
Massachusetts
Posted
4 days ago
Salary
$113K - $176K / year
Seniority
Senior
Job Description
Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
#LI-Hybrid
Job Description
As an Account Manager, you will have the exciting opportunity to deliver on our growth strategy with the largest MSP's & GSI's. The ideal candidate will have deep knowledge of the global MSP & GSI industry trends and customer operations. In the role, you will establish and maintain C-level, sales, and product relationships with organizations such as Kyndryl, Unisys, Capgemini & DXC to drive Nexthink solution revenue. By establishing and growing relationships, and managing the day-to-day interactions with these companies, you will be responsible for creating opportunities that drive growth across Europe. The ideal candidate will have a strong understanding of Global MSP & GSI companies with a proven track record in developing and managing relationships and exceeding targets.
Responsibilities
- Develop and execute plans to embed the Nexthink platform as a key solution across the workplace practices.
- Develop and execute plans to grow Nexthink revenue across your chosen partners.
- Navigate the organizational structures to develop strategic and tactical relationships.
- Understand the business, solutions and technical needs of the global MSP/GSI.
- Develop and execute a plan to drive achievement of revenue and growth goals.
- Execute this plan while working with key internal stakeholders (e.g., account teams, regional sales teams, marketing teams and corporate resources)
- Create & articulate compelling value propositions around Nexthink solutions
- Leverage technical resources to assist your partners.
- Drive business development and Co-Sell initiatives in partnership with field sales, marketing, and leadership.
- Prepare and give business reviews to the senior management team regarding progress and roadblocks in partner development.
- Represent Nexthink at conferences, QBRs and more, enhancing the Nexthink brand presence and visibility.
- Monitor market trends and competitor activities within the MSP/GSI market place.
- Develop and disseminate appropriate materials to enable and educate field sales teams.
Qualifications
- 5+ years of experience developing, enabling, and supporting a partner community
- 5+ years of experience with technology platform sales
- 5+ years of partner/business development, enterprise sales, and GTM creation/management.
- Experience working in or with MSP/GSI's.
- Proven track record of developing and executing on a go to market strategy
- Strong communication skills with the ability to lead executive level meetings
- Collaborative approach to working, leveraging cross functional teams to support
- Experience in the EUC industry.
- Exceptional communication and presentation skills.
- Experience engaging with senior business and technology leaders.
- Ability to create and enable Field teams with insightful materials.
- Experience working with product teams and influencing product strategy based on partner feedback.
- Comfortable carrying a performance related target.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.
In addition, we offer:
- Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
- Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
- Free access to professional training platforms to explore your interests and enhance your skills.
- Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
- Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
- Bonuses for referring successful hires after three months of continuous employment.
Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Company-sponsored outings, Company sponsored family events, Continuing education stipend, Customized development tracks, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Diversity manifesto, Documented equal pay policy, Volunteer in local community, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Highly diverse management team, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Mean gender pay gap below 10%, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Paid industry certifications, Pair programming, Paid sick days, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Lunch and learns, Relocation assistance, Remote work program, Return-to-work program post parental leave, Free snacks and drinks, Team based strategic planning, OKR operational model, Team workouts, Continuing education available during work hours, Tuition reimbursement, Mandated unconscious bias training, Unlimited vacation policy, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Home-office stipend for remote employees, Diversity employee resource groups, Hiring practices that promote diversity, Employee resource groups, Employee-led culture committees, Hybrid work model, In-person all-hands meetings, In-person revenue kickoff, President's club, Employee awards, Diversity recruitment program, Pay transparency, Meditation space, Mother's room, Personal development training, Virtual coaching services, Flexible time off, Bereavement leave benefits
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