Client Advisor (MAE)

Client Services RepresentativeClient ServicesFull TimeRemoteMid LevelTeam 501-1,000

Location

United States

Posted

5 days ago

Salary

Not specified

Seniority

Mid Level

No structured requirement data.

Job Description

Client Advisor (MAE)
 
We are looking for a Client Advisor (MAE focus) to help us support our continued growth in the Manufacturing, Automotive & Energy industries. This person will be responsible for building and maintaining relationships with both current and prospective clients while collaborating with our Business Development and Delivery teams throughout the sales cycle. We're looking for candidates that have exposure to the Salesforce delivery process (Hands-on Delivery experience as a Salesforce consultant highly preferred!) that are able to build trust quickly with our clients.
 
Role Responsibilities:
  • Engage with executive level buyers and prospects (VPs of Operations, Supply Chain Directors, and Plant Managers) throughout the region to grow our Coastal brand
  • Create detailed business and territory plans to facilitate the attainment of annual goals
  • Manage the entire sales to delivery cycle from finding a customer to securing a business contract to completed delivery
  • Unearth net new sales opportunities through networking and turn them into long term partnerships
  • Present services to current and prospective customers that align directly to their organizational goals and objectives
  • Provide professional after-sales support to enhance the relationships and customers’ dedication and long term success
  • Collaborate, coordinate and network to drive the best solutions forward to customers
  • Maintain a transparent and active pipeline to support sales goals and objectives
  • Set strategic direction, actively drive sales, and collaborate with our leaders to respond and win work
  • Engage with Salesforce MAE AEs to modernize legacy ERP-heavy environments, drive new projects, and become a trusted partner.
  • Partner with Managing Director throughout the presales process aligning business development efforts with delivery. 
  • Partner with Business Development Specialists and Advisors to optimize inbound lead intake and ensure proper transition through the lead to opportunity process.
  • Strategize with current clients to ensure future phases are mapped out and accounted for in revenue forecast
  • Create SOWs for Manufacturing Cloud or Field Service that prioritize operational efficiency and shop-floor-to-top-floor visibility.
  • Create and deliver SOWs in line with the Coastal methodology accounting for project scope and objectives, requirements, professional fees, and project specific assumptions.
  • Travel as needed to support the sales cycles to close business
Experience/Skills Required:
  • 3-5 years proven expertise as a Salesforce Delivery Consultant or similar role in the MAE industry, and interest in applying your delivery expertise in Sales.
  • 3-5 years of Sales experience is ideal, but will consider candidates with less sales experience who exhibit a strong desire and enthusiasm for sales.
  • Ability to take ownership and responsibility for, and actively drive sales pursuits and responses.
  • Consultative mindset and a dedication to learning in a dynamic environment
  • Understanding of and relationships within the Salesforce portfolio along with newly acquired solutions such as Mulesoft, Tableau, Slack, etc.  
  • Excellent communication, preparation, strategy, presentation and execution skills
  • Ability to “project manage” a sales cycle by collaboratively leading and working with other key internal groups - pre-sales, delivery, SME’s and Industry Professionals
  • Organizational and time-management skills
  • Enthusiastic and passionate
  • Experience with Technology: Salesforce, Zoominfo, LinkedIn
  • Must have full-time permanent US work authorization
Additional Preferred Experience/Skills:
  • Bachelor’s Degree preferred, or equivalent experience
  • Experience in the Salesforce Ecosystem Highly Preferred
  • Knowledge of "Digital Twin" concepts and the intersection of CRM with IoT.
  • Salesforce Associate and/or Administrator Certification Required (upon hire or to be obtained within 6 months)
  • Salesforce Sales Cloud Consultant Certification and/or Salesforce Service Cloud Consultant Certification nice to have

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