Pharmacy Technician - Customer Care Specialist
Location
United States
Posted
6 days ago
Salary
Not specified
Seniority
Mid Level
No structured requirement data.
Job Description
- Medical; Dental; Vision
- 401k with a match
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Company paid benefits – life, and short and long-term disability
- Manages the customer care escalations email workflow.
- Works with the customer service manager to ensure all sales team escalations are addressed daily.
- Work all address exception reports given by the VP of pharmacy operations.
- Report to the customer care manager any items that may cause escalations not to be completed.
- Have knowledge of CPR+ and billing claim responses.
- Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
- Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
- Work all projects that are assigned by the customer service manager
- Education/Learning Experience
- High School Diploma required; Bachelor's degree preferred
- Work Experience
- 1 to 2 years of pharmacy billing or certified pharmacy technician required
- Skills/Knowledge
- Customer service, problem solving, and excellent communication skills verbal and writing required.
- Work independently with little to no guidance
- Licenses/Certifications
- Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent
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The Customer Care Specialist manages the customer care escalations email workflow and works with the manager to ensure all sales team escalations are addressed daily. They will also work on address exception reports and escalate issues to the proper pharmacy director, sales team representative, or analytics team.
The role involves assisting healthcare providers and patients via phone by answering questions and coordinating medication refill deliveries. Responsibilities also include communicating with insurance companies regarding claim rejections and prior authorizations, serving as a primary contact for calls.
Team members will assist healthcare providers and patients via phone by answering questions and coordinating medication refill deliveries. Responsibilities also include communicating with insurance companies regarding claim rejections and prior authorizations, serving as a primary contact for calls.
The Customer Care Specialist manages the customer care escalations email workflow and works with the customer service manager to ensure all sales team escalations are addressed daily. They are also responsible for working exception reports, escalating issues to the proper personnel, and collaborating with other functional areas to resolve customer problems.
