First Stop Health
We deliver care that people love. Members can talk with doctors or counselors 24/7 via app, website or phone.
Customer Support Representative
Location
United States
Posted
42 days ago
Salary
Not specified
Associate Degree3 yrs expExperience acceptedEnglishCloud
Job Description
• Serve as the first point of contact for customer inquiries
• Troubleshoot issues and ensure a seamless experience across virtual care services
• Manage and maintain assigned work queues, ensuring timely resolution
• Prioritize and execute tasks in a fast-paced environment
• Adhere to regulations regarding personal health information (PHI)
• Investigate and resolve service-related issues using helpdesk platforms
• Collaborate with internal teams for resolution of customer concerns
• Document customer interactions and contribute to continuous improvement
Job Requirements
- Solid understanding of medical terminology and basic healthcare operations
- Familiarity with HIPAA regulations
- 3–5 years of experience in customer support, technical support, or client services
- Strong verbal and written communication skills
- Excellent organizational and interpersonal skills
- Experience in a call center or medical office setting preferred
- Advanced proficiency in Microsoft Office
- Experience with CRM and helpdesk platforms, including Salesforce and Service Cloud preferred
- Bilingual proficiency in Spanish is a plus
Benefits
- Various health and medical coverage options
- Dental and vision coverage
- Disability and life coverage
- Monthly medical waiver allowance
- Remote-first work environment
- Flexible paid time off, including Summer Fridays
- 401(k) plan with employer match
- Monthly phone stipend
- First Stop Health membership benefit for virtual care solutions
