As a Subject Matter Expert (SME), the role involves answering a high volume of complex inquiries, researching, advising, and resolving problems related to driver license and title/registration records, including federal systems and regulations. This includes taking appropriate licensing actions, resolving complex customer complaints, and attending meetings to determine necessary license actions like suspension or revocation.

The specialist will provide an exceptional onboarding experience and remote therapy support to patients and clinicians via various communication channels, acting as a consultant to ensure successful therapy use. They will also capture clinical support needs and provide feedback to internal teams while collaborating on training requirements.

The Member Support Specialist connects with referred and existing members via phone to complete intakes, educate them on services, and guide them through enrollment and next steps. Responsibilities include managing inbound/outbound calls, coordinating scheduling based on criteria, and meeting performance goals related to calls and enrollments.

The Care Navigator is primarily responsible for conducting, facilitating, and leading member Baseline Visits virtually, while developing relationships to educate and assist members toward achieving their healthcare goals. This role also involves helping members with benefit concerns, connecting them to internal resources, and supporting various operational tasks like care coordination and prior authorizations.