• Follow up promptly on every marketing-generated lead from all channels • Pursue and convert vendor referrals and member referrals into new memberships • Manage lead pipeline efficiently using CRM systems to ensure no opportunities are missed • Conduct qualification calls to assess prospect needs and fit for IDOC membership • Maintain detailed records of all prospect interactions and conversion activities • Focus exclusively on closing prospects to IDOC membership (Vantage and Select programs) • Identify opportunities to expand initial sales with additional services/products when appropriate and opportune • Execute efficient sales processes without extended cultivation periods • Achieve and exceed monthly and quarterly membership sales targets • Refer prospects requiring extended consultation to the ISD team and/or IDOC SMEs for products and services after initial engagement • Conduct comprehensive onboarding for new Vantage and Select program members • Ensure smooth transition of new members into IDOC systems and processes • Provide initial orientation on member benefits, resources, and support channels • Complete all onboarding documentation and member setup requirements • Hand off completed onboarding to ISD team for ongoing support • Execute clean handoffs to the IDOC Support Desk team upon completion of onboarding • Ensure all member information and interaction history is properly documented • Direct any post-onboarding member inquiries to the appropriate ISD team members and/or SMEs for products and services • Maintain clear boundaries between new member acquisition and ongoing support roles.