Head of Developer Platform
Location
United States
Posted
4 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
Head of Developer Platform
Type: Full-time, W2
Location: Prefer NYC, but open to US based remote candidates.
Management: Will lead a small team of 3-4 people. (All remote in US.)
- Dev team that is building MMS & backend.
- UX/UI designer
- SDK/Documentation engineers
- Remote customer support & solutions team (integrating with Pylon)
Reports to: CIO
Tech Stack
- Frontend: React/Next.js, TypeScript, Tailwind; component library (shadcn/ui).
- Backend: Node/TypeScript, Postgres, Redis, GraphQL/REST; background jobs (BullMQ/Temporal).
- Mobile/SDK: Swift (iOS), optional Kotlin (Android later).
- Infra: AWS (ECS/Lambda), IaC (Terraform), CI/CD (GitHub Actions), feature flags (LaunchDarkly), Observability (OpenTelemetry).
- Data/ML (agents): Python TS/Node services, vector stores (pgvector), RAG, evaluation harnesses.
The Opportunity
This role leads development of our developer tools and self-service platform. It is an external developer facing role that combines product ownership with hands on engineering.
- Write code, build the platform, and eventually hire and lead a small team while using AI to keep the team lean.
- Design and build the developer portal, SDKs, onboarding automation, and AI workflows that allow developers to sign up, integrate, and launch without human involvement.
- Start as a hands-on individual contributor responsible for shipping an MVP and owning the developer platform.
- Over time, hire a small team and set the technical foundation for the developer ecosystem.
What You’ll Build (first 6–12 months)
- Dev Portal & Identity: orgs/projects, SSO, API keys, environments (sandbox/cert/prod), usage & billing surfaces.
- Pricing → Contract → Billing: embedded quote engine, click-to-accept order forms, plan toggles, billing on file.
- SDKs & Starters: iOS SDK (Swift Package), “Hello World” sample app, backend token-service templates (Node/Go).
-
Automation & Agents (MVP):
- Onboarding Copilot (NBAs, pre-filled configs)
- SDK Doctor (build/runtime fix PRs)
- Token Service Verifier (JWT fuzz/boundary tests)
- Integration Orchestrator (one-click end-to-end tests)
- Merchant Onboarding Agent (T&C completion funnels)
- App Store Lint Agent (entitlements/copy checks)
- Knowledge Concierge (RAG over docs + org context)
- Go-Live Gate: machine-checked readiness (SDK version, JWT schema, webhooks, entitlements, privacy copy).
- Observability & Reliability: launch dashboard, prepare latency/error heatmaps, incident hooks (Slack/PagerDuty).
- Internal Apple Ops Interface (PSP-only): surface status/milestones while our ops run KEKs/TPIDs/certs behind the scenes.
- Docs/DevRel Surfaces: quickstarts, cookbooks, Postman collections, code snippets, “why it failed & how to fix” UX.
Responsibilities
- Own architecture and delivery of the developer platform end to end (frontend, backend, auth, data model, CI/CD).
- Define schemas and allowlists for agent actions; enforce security, privacy, and auditability.
- Partner with Payments Platform (HSM/translate) to ensure encrypted payload tests and token flows are bulletproof.
- Collaborate with Ops to abstract Apple workflows (PSP-side) cleanly into portal milestones.
- Establish success metrics (activation, automation %, reliability) and improve them sprint over sprint.
- Build and mentor a small, senior, cross-functional team; set code quality, testing, and documentation standards.
Success Milestones
- ≤ 60 minutes median to “Hello World” from sign-up.
- ≥ 70% of production requests auto-approved via automated checks (no human tickets).
- P95 prepare() < 700 ms; prepare failure < 0.3% in production.
- App Store rejections attributable to our SDK = 0.
- Tickets < 2 per 1k terminals; Concierge resolves ≥ 70% without escalation.
Qualifications
- 8+ years building developer platforms/portals, SDKs, or API products used at scale (Stripe/Plaid/GitHub/FinTech analogs).
- Fluency in TypeScript/Node (backend) and a modern React stack (frontend).
- Strong iOS experience: Swift/Swift Package Manager, entitlements, app review hygiene; shipping SDKs/starters to third parties.
- Security/compliance literacy: OAuth/JWT, key management basics, audit logging, PII/PCI minimization.
- Experience instrumenting product funnels and reliability (metrics, tracing, alerting) and acting on them.
- Comfort owning roadmap + writing code + managing a small team in a fast-moving startup.
Nice to Have
- Payments background: card-present flows, SoftPOS/Tap to Pay, processor integrations, HSM concepts (you don’t need to write HSM code).
- Agentic/automation systems: building production-safe agents, tool schemas, and guardrails.
- Experience with billing systems (Stripe or equivalent) and usage-based metering.
- Familiarity with Apple’s TTPOI ecosystem (KEKs, terminal profiles) at a conceptual level; as PSP we abstract it, but signals help.
Miscellaneous
- The company cannot sponsor a Visa.
Job Requirements
- 8+ years building developer platforms/portals, SDKs, or API products used at scale (Stripe/Plaid/GitHub/FinTech analogs).
- Fluency in TypeScript/Node (backend) and a modern React stack (frontend).
- Strong iOS experience: Swift/Swift Package Manager, entitlements, app review hygiene; shipping SDKs/starters to third parties.
- Security/compliance literacy: OAuth/JWT, key management basics, audit logging, PII/PCI minimization.
- Experience instrumenting product funnels and reliability (metrics, tracing, alerting) and acting on them.
- Comfort owning roadmap + writing code + managing a small team in a fast-moving startup.
- Nice to Have
- Payments background: card-present flows, SoftPOS/Tap to Pay, processor integrations, HSM concepts (you don’t need to write HSM code).
- Agentic/automation systems: building production-safe agents, tool schemas, and guardrails.
- Experience with billing systems (Stripe or equivalent) and usage-based metering.
- Familiarity with Apple’s TTPOI ecosystem (KEKs, terminal profiles) at a conceptual level; as PSP we abstract it, but signals help.
- Miscellaneous
- The company cannot sponsor a Visa.
Related Guides
Related Categories
Related Job Pages
More Engineering Manager Jobs
Software Development Manager
OnTracOnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.
Lead technical initiatives, ensure code quality, and drive project success. Lead and mentor a diverse team of developers, fostering growth and performance. Manage project lifecycles, timelines, and resources to deliver high-quality software solutions. Establish and maintain devel...
Director, Software Engineering Development
Fidelity InvestmentsAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.
Leads and manages software engineering teams in developing cloud-based brokerage applications within an Agile environment. Oversees project development policies, translates business vision into architectural strategies, and provides technical leadership and guidance to teams and senior management.
Lead a team of software engineers to build and automate reliable database operations, including deployment, provisioning, and scaling. Collaborate with peers and partners across product, infrastructure, and external vendors to define and execute a long-term vision and roadmap.
Senior Information Technology Manager
General Dynamics Mission SystemsGeneral Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!
People Leader, responsible for all aspects of employee engagement, including directing, coaching, supporting, and providing frequent feedback to develop, challenge, and grow a team of leaders and technical staff. Provides all aspects of employee management including talent acquis...
