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Role Description

A forward-thinking Senior Director of Learning & Talent Development to build and lead a modern learning strategy that strengthens our organizational capabilities and prepares our teams for the future. This role is ideal for a hands-on, resourceful L&D leader who thrives in dynamic environments and knows how to create meaningful impact.

• Lead a small team and partner closely with business and HR leaders.
• Design high-impact programs, whether built in-house or curated from external partners, that close performance gaps, develop new skills, and elevate leadership readiness across the organization.
• Experience in hospitality or service-driven industries is strongly preferred.

Qualifications

• Bachelor’s degree is required.
• Master’s degree in Human Resources, Organizational Development, Business, or related field is preferred.
• 10+ years of progressive experience in Learning & Development, Talent Management, or Organizational Development is required.
• Proven success building learning strategies and programs in resource-constrained environments with measurable business impact.
• Experience leading small teams and partnering with senior leaders.
• Strong knowledge of LMS platforms, digital learning tools, and learning analytics; Workday experience is preferred.
• Hands-on experience designing effective leadership and skill-based programs.
• Exceptional communication, facilitation, and stakeholder management skills.
• Proven ability to manage complex projects and multiple priorities in fast-paced environments.
• Experience working with external learning providers, universities, or leadership development partners.
• Exposure to change management or organizational effectiveness.
• Background in hospitality, service, or other customer-centric industries strongly preferred.
• Professional certifications in learning, talent development, coaching, or organizational development preferred.

Requirements

• People‑centric leader committed to developing talent, elevating performance, and reinforcing accountability.
• Dynamic communicator skilled in influencing diverse audiences through presentations, facilitation, and compelling storytelling.
• Strategic thinker who anticipates future needs, manages competing priorities, and consistently drives results.
• Collaborative partner to operations and HR leadership, aligning development strategies with broader organizational objectives.
• Creative problem‑solver who leverages digital learning tools and emerging technologies to enhance the learner experience.
• Veterans and military spouses encouraged to apply.

Benefits

• This position is bonus eligible.
• Competitive health & wellness benefits, 401(k) & company match.
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement.
• Pet Insurance and Paid Pet Bereavement.
• Training & Development opportunities, career growth.
• Tuition Reimbursement.
• Team Member Hotel Rates, other discounts, perks and more.

Who You’ll Supervise

• Corporate Learning & Talent Development Team.