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Role Description

The Senior Manager, Center of Expertise will lead a team of deep product and domain experts who support internal teams on strategic customer engagements. This role requires a highly collaborative, articulate, and organized leader with strong technical acumen across Veeam products and a passion for driving measurable customer outcomes. You will lead a team of Domain Engineering Specialists (DES) who will be subject matter experts for a variety of products including Veeam Data Platform (VDP), Veeam Data Cloud (VDC), Vault, and Kasten. The team partners with customer-facing teams to conduct onboarding, readiness assessments, data modeling, telemetry analysis, and risk discussions with executive stakeholders (CISO/CIO). Your team will align customer posture against the Veeam Data Resilience Maturity Model (DRMM) to drive optimization and identify expansion opportunities. Success in this role requires strong cross-functional collaboration and the ability to manage multiple initiatives simultaneously, ensuring Veeam’s most valuable customers receive expert support at critical moments in their lifecycle.

What You’ll Do

• Lead and develop a team of 6–10 Engineering Specialists, driving performance through coaching, engagement, and career development
• Manage team performance against established goals and quotas
• Coach team members to improve technical depth, customer engagement skills, and measurable results
• Foster a positive, high-performance team culture aligned with Veeam’s Core Values
• Lead process improvement initiatives to maximize departmental effectiveness and scalability
• Monitor and improve operational metrics through data-driven analysis
• Serve as a mentor to Managers and Associate Managers, sharing leadership best practices
• Promote and maintain a positive organizational climate built on trust, collaboration, professionalism, and excellence
• Strengthen customer relationships and help build a strong service reputation across strategic accounts
• Delegate effectively and empower team members to operate with ownership and accountability
• Perform other duties as required

Qualifications

• 5+ years of experience in Customer Success, Account Management, or related customer-facing roles
• 2+ years of people management experience preferred
• Demonstrated experience building, training, managing, and developing high-performing teams
• Proven technical expertise with data centers and data protection technologies
• Proven ability to coach and develop engineering staff delivering high-quality service to strategic customers
• Ability to thrive in a semi-autonomous, fast-paced environment; high-energy and self-motivated
• Strong communication and cross-functional collaboration skills
• Adaptability to evolving roles, priorities, and organizational needs
• Demonstrated work ethic and commitment to teamwork

Benefits

• Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage starting on your first day
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• AirVet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning