We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
Remote Call Center Representative - Open Enrollment
Location
United States
Posted
4 days ago
Salary
$17 / hour
No structured requirement data.
Job Description
Role Description
The CSR demonstrates detailed knowledge of the clients’ retirement plan provisions, pension, and health benefit enrollment to ensure the maximum level of service is provided on every interaction. This position requires critical thinking skills, strong communication skills, the ability to multi-task, and the ability to convey ownership. The position requires the ability to work independently and in a team environment.
- Assist participants in a concierge service model, addressing most inquiries end to end.
- Provide high quality, proactive service, ensuring the successful completion of all inbound inquiries in a timely manner, keeping the participant apprised of status throughout the process in a proactive manner.
- Ensure an optimal participant experience in the handling of all inquiries end-to-end.
- Daily management of open cases and new cases which includes interaction with the employee, conference calls with retirement providers, insurance companies and/or client services.
- Document and update participant account information in the case management system timely and accurately.
Qualifications
- Strong PC skills – ability to navigate several applications at once.
- 3+ years customer service and/or benefit related experience preferred.
- 1+ years remote call center experience.
Requirements
- Customer service, call center, open enrollment.
Benefits
- Medical, dental & vision.
- Critical Illness, Accident, and Hospital.
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
- Life Insurance (Voluntary Life & AD&D for the employee and dependents).
- Short and long-term disability.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time Off/Leave (PTO, Vacation or Sick Leave).
Company Description
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Requirements
- Strong PC skills – ability to navigate several applications at once.
- 3+ years customer service and/or benefit related experience preferred.
- 1+ years remote call center experience.
- Customer service, call center, open enrollment.
Benefits
- Medical, dental & vision.
- Critical Illness, Accident, and Hospital.
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
- Life Insurance (Voluntary Life & AD&D for the employee and dependents).
- Short and long-term disability.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time Off/Leave (PTO, Vacation or Sick Leave).
Related Guides
Related Categories
Related Job Pages
More Call Center Representative Jobs
Urgent Hiring - Work-From-Home Associate
AO Globe LifeWith more than 70 years of experience, AO Globe Life partners with labor unions, credit unions, and veteran-focused organizations to provide supplemental coverage to working families nationwide. The company’s mission is built on service, integrity, and long-term career development, supported by a fully remote infrastructure that empowers professionals to succeed. If you’re ready to build a career that blends purpose, flexibility, and professional advancement, we encourage you to apply today.
We are currently hiring motivated individuals for a Work-From-Home Associate position. This entry-level role is ideal for candidates who want to start a remote career, gain valuable experience, and maintain a healthy work-life balance. No prior experience is required. We provide ...
Provider Customer Service Call and Chat Representative
UnitedHealth GroupAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
This position is Remote in State of Arizona. You will have the flexibility to work remotely as you take on some tough challenges. As a Provider Advocate, you'll play a crucial role in the healthcare industry by serving as the primary point of contact for healthcare providers. You...
Contact Center Supervisor
Client Server Software SolutionsConstellation West is an award-winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances. CWest strives to provide fully integrated solutions that cover all aspects of system and network engineering, administration, and management. We believe in attracting the right people ready to take on exciting challenges and be part of a dynamic team. Are you one of them? Do you have the expertise and knowledge to solve complex problems? If yes, join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Don't miss out on this fantastic opportunity to make a difference!
U.S. CONTACT CENTER (UCC) SUPERVISOR Supervises USPTO Contact Center operations supporting public inquiries. Manages customer service representatives and call center workflows. Ensures quality, accuracy, and professionalism in customer interactions. Reports performance metrics an...
Call Center- USA REMOTE
Gainwell Technologies LLCGainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The role involves providing knowledgeable responses to basic client questions, escalating complex cases, and solving client problems while updating account history. Responsibilities also include adhering to client SLAs, meeting production targets, and collaborating with teams to resolve inquiries.
