Technology that helps students connect and engage with campus life while helping institutions gain measurable insights.
Client Success Manager
Location
United States
Posted
3 days ago
Salary
$80K / year
Job Description
Job Requirements
- Minimum 3+ years of experience in a proactive, customer-facing/customer success/sales/problem-solving role in Higher Education/ Ed-Tech/ Student Affairs
- Ability to critically analyze client issues and independently develop, execute, and refine data-driven strategies and solutions that drive measurable outcomes
- Strong written and verbal communication and presentation skills including ability to comfortably present to peers, senior leadership internally and key stakeholders and clients
- Curious and self-directed with strong attention to detail and time management skills, thriving in a fast-paced, ever-changing environment with the ability to juggle competing priorities and adapt quickly to new requirements
- Proven track record of driving client satisfaction and retention
- Ability to build and cultivate strong relationships
- Strong analytical and problem-solving skills and the ability to create stories using data
- Ability to adopt and execute standardized playbooks and processes to drive efficiency and scalability.
- Experience in B2B and B2B2C SaaS
- Experience using Campus Groups or similar Student Engagement Tools ( Preferred but not required)
Benefits
- Generous paid vacation time
- Health Benefits including health, dental, vision, company funded life & disability insurance and identity protection
- Participation in matching 401K plan
- Home Office Set up support with a company laptop & equipment
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