• Lead impactful projects from inception to completion within the Service Delivery Project Management Implementation team. • Deliver telecom circuits, managed services, and equipment on time and within budget. • Manage large scale projects, kickoff meetings, customer conference calls, resources (contractors, vendors, partner carriers, people) and budgets. • Meet company customer satisfaction metrics. • Manage tasks, define goals, design plans, budgets, schedules, milestones, and get approvals from department heads. • Design, Generate and distribute reports on project timelines, monitor KPIs and SLAs. • Update all customers regarding implementation milestones. • Manage service delivery projects by communicating with service providers, customers and internal departments to ensure timely and accurate service delivery. • Communicate progress to internal and external regarding service delivery due date, services, billing or other issues. • Manage day-to-day deliverables. • Update project management applications, and databases. • Analyze and evaluate service delivery performance.