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Role Description

The customer success team at Aptly is responsible for the implementation and ongoing support of our product. The team consults with customers to understand their needs, implements relevant Aptly features, trains users, answers questions, tracks user feedback, escalates issues to engineers, and acts as the bridge between our customers and our product design and development teams.

They are the voice of the customer.

What will I be doing?

• Become an Aptly expert to help our customers implement the product to meet their unique needs.
• Ensure a great customer product experience by making Aptly easy to understand and use, while reliable and bug-free.
• Work directly with product and engineering teams to identify issues and synthesize feedback from customers to direct the product roadmap.

Qualifications

• You work autonomously, know how to get sh*t done, and know how to add value to our extremely driven culture.
• Experience in a customer-facing role for implementation or troubleshooting/problem-solving of technology.
• Excellent written communication skills with the ability to explain complex topics in a concise and easy-to-understand manner.
• Ability to understand, prioritize, and escalate customer issues when necessary.
• Ability to establish a trusted advisor relationship to ensure customer satisfaction.
• A passion for helping others, with a blend of technical and interpersonal skills.

Requirements

• Experience working in property management for single family or multifamily properties.
• Experience in a customer success role for a SaaS product centered around communication, CRM, task management, or property management.

Benefits

• Competitive salary and equity in a fast-growing start-up.
• Regular compensation reviews - we reward great work!
• Comprehensive health insurance.
• Open vacation policy and flexible holidays - time off when you need it.
• Contract to hire role.