• Act as a trusted advisor for assigned customer accounts and main touchpoint with various Platform Science customers throughout the post-sales customer lifecycle. • Responsible for implementation support and long-term account management working across multiple customer teams and with Platform Science Sales, Product Management, Support, and Executive Leadership. • Facilitate Business Reviews (BR’s) with your customers • Own the Sr. Mgmt. level relationships at each assigned customer account • Drive customer adoption of Platform Science solutions while ensuring long-term retention • Work with internal teams sharing customer experiences to help drive product roadmaps • Strong verbal and written communication skills including strong technical skills with experience documenting requirements, issues and outcomes • Mentor and train our top customers with a deep desire to help them reach their business goals • Monitor and identify customer health and utilization trends, provide recommendations based on risk and customers’ business needs • Identify renewal risk and collaborate with internal teams to remediate and ensure successful renewal • Effectively manage multiple projects and deadlines at the same time • Communicate new solutions and innovation roadmap during Business Reviews with your customers • Increase recurring revenue from your customers (applications, added subscriptions, etc)