• Provide strategic direction to clients on maximizing value through Alkami’s platform. • Create reports and presentations that showcase KPI improvements and the value clients are realizing through Alkami solutions. • Demonstrate thought leadership and collaborate with numerous internal teams to share insights and drive innovation. • Establish and maintain strong relationships at all levels of seniority within client organizations. • Provide product and strategic insights based on your direct experience working with clients. • Develop and execute comprehensive training initiatives to ensure clients are well-equipped to succeed with the platform. • Lead client success initiatives for your accounts and across Alkami, ensuring high levels of client satisfaction and engagement. • Build strong relationships with executive influencers and decision-makers within client organizations, turning them into champions for Alkami. • Understand clients’ business challenges, goals, and industry trends, offering strategic consultation to help them achieve their business and digital objectives. • Clearly communicate a compelling vision and roadmap to align stakeholders, driving strategic initiatives that unite internal teams and clients around shared success goals. • Develop clear success plans that define client objectives and track progress to ensure clients achieve their desired outcomes. • Ensure clients are on track to derive maximum value from the Alkami platform, guiding them toward successful adoption and engagement. • Serve as an expert in helping clients meet their digital banking goals by leveraging the Alkami platform’s capabilities. • Master the Alkami platform to advise clients on how to optimize its use for their specific needs. • Collaborate effectively with cross-functional teams to drive client success, ensuring alignment and shared goals. • Advocate for client needs to internal leaders and departments, ensuring their voice is heard and their challenges are addressed. • Escalate critical client issues when necessary and mobilize internal resources to resolve them quickly and effectively. • Use data-driven insights to influence decisions and guide both clients and internal teams toward better outcomes. • Lead cross-functional initiatives that enhance the client experience, boosting client satisfaction and loyalty. • Monitor client health metrics and product engagement to proactively identify and mitigate risks. • Conduct regular business reviews to highlight successes and identify opportunities for growth and improvement. • Take on additional projects that contribute to building a strong Client Success culture across the team. • Be willing to travel up to 25% as needed to meet client and business requirements.