Inovio by North is a revolutionary payments gateway offering seamless integration and global scalability. Its omnichannel platform adapts to any payment experience with industry innovations that bring simplicity to an often confusing process.
Technical Support Advisor
Location
United States
Posted
5 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
Provide advanced technical support and troubleshooting for multiple Point and Pay solutions within an allotted amount of time such as:
- Terminals
- Software applications
- Integrated partnerships
- Business processes
Diligently manage customer cases within the Customer Relationship Management (CRM) tool, and communicate any perceived delays to management immediately upon identification.
Interact with multiple departments and provide strategic insight to solve enterprise-wide issues that impact our customer base.
Identify technical issues through feedback while engaging with customers and sales partners who request to escalate service challenges.
Serve as an escalation point for internal customers and work on time-sensitive matters with advanced technical issues and provide detailed information on solutioning.
Partner with the Client Services and Product teams to prepare the call center for new product releases or processes.
Qualifications
- Bachelor’s degree or equivalent experience.
- Minimum one (1) year of experience in a technical support, internal help desk, or desktop support role.
- Strong technical aptitude and ability to explain processes to others.
- Excellent problem-solving skills with the ability to quickly learn new software.
- Ability to complete tasks with minimal guidance.
Benefits
- Medical, Dental, & Vision Coverage
- Flexible Paid Time Off
- 401(k) + Match
- Mental Health Support & Well-Being Program
- Paid Maternity & Paternity Leave
- Education Assistance
- Company-funded Lifestyle Spending Account
Company Description
Point & Pay by North builds and integrates advanced payment solutions for governments, utility companies, courts, HOAs, property management companies, and other industries with unique payment needs. Solutions cover the entire payment lifecycle, from paper and electronic billing to online presentment and remittance processing.
At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.
To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands
Job Requirements
- Bachelor’s degree or equivalent experience.
- Minimum one (1) year of experience in a technical support, internal help desk, or desktop support role.
- Strong technical aptitude and ability to explain processes to others.
- Excellent problem-solving skills with the ability to quickly learn new software.
- Ability to complete tasks with minimal guidance.
Benefits
- Medical, Dental, & Vision Coverage
- Flexible Paid Time Off
- 401(k) + Match
- Mental Health Support & Well-Being Program
- Paid Maternity & Paternity Leave
- Education Assistance
- Company-funded Lifestyle Spending Account
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