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Role Description

This position is a Lead Fleet Mobile Technician who provides high quality vehicle maintenance and repairs for fleet vehicles with a focus on exceptional customer satisfaction in a cost-effective manner. This Technician may work independently or in a team environment. The Automotive Technician II will report to the Area Fleet Maintenance Supervisor, Area Fleet Maintenance Manager, or the Senior Area Fleet Maintenance Manager.

What You Will Do:

• Maintain and repair vehicles for the Cox Fleet to make them look and run like new.
• Deliver exceptional service to customers.

Responsibilities:

• Perform Preventive Maintenance: change oil, oil filter, fuel filter, transmission flush, and inspection of the vehicle for mechanical deficiencies.
• Perform light and major repairs.
• Perform advanced vehicle diagnostics.
• Direct interaction with customers and display exceptional interpersonal skills.
• Based upon certification levels, perform various repairs and maintenance which may include: OBD II systems, brake components, tires, tune-ups, suspension components, aerial lifts, electrical systems, State Safety Inspections, interior/exterior components, engine, and driveline components.
• May maintain/repair equipment (cable trailers, laptop docking stations, etc.).
• Keep shop area clean and tidy.
• Perform work in accordance with safety standards.
• Dispose of all fluids in a safe manner and in accordance with all regulations.
• Create and maintain vehicle history and maintenance records.
• May up-fit new vehicles with the necessary equipment.
• Perform more complex repairs, advanced diagnostics, design, and fabrication.
• Assure prompt repairs by interfacing and coordinating with vendors for parts and repairs.
• May perform roadside assistance as needed.
• Provide custom equipment when needed by engaging in equipment design and moderate fabrication tasks including welding.
• Assure availability of specialized trucks by troubleshooting and repairing complex hydraulic systems, generators and electrical systems, hybrids, and onboard computer systems.
• Responsible for the efficient diagnosis, repair, and replacement of general automotive parts and accessories.
• Conduct a wide variety of diagnoses and repairs including but not limited to brakes, drivability, emissions, steering/suspension, electrical, state safety and emissions testing, maintenance services, HVAC, major engine, and hydraulics.
• Has medium/heavy truck experience, booms/hydraulics, electrical, any complex repairs, design, and fabrication.
• Skilled in diesel and transmission repairs.
• Possess advanced knowledge and advanced troubleshooting skills to resolve complex repairs.
• Master-level Technicians must be skilled and able to work on multiple applications, from Light-Duty to Class A-Heavy Trucks, Mechanical Equipment, Machinery, Passenger Vehicles, and more.
• Shop responsibilities may include scheduling repairs and maintenance, maintaining parts and supply inventories, and assisting Area Manager in maintaining relationships with local vendors, dealers, and sublet repair facilities for compliance with our processes and policies.
• Maintain all shop tools to ensure they are currently in service, repair, and relative.
• Identify shop tool needs and communicate with leadership.
• Supervise shop productivity, providing work direction, and identifying priorities to a small staff of Technicians.
• Assist Area Manager in other duties including but not limited to training compliance for shop personnel, monitoring and obtaining HR compliance with PTO, PVO holidays, timecards.
• Ensure all SOPs are implemented at the shop to ensure compliance with Company standards.
• Must be a self-starter, open-minded, and can deal with change and lead a team to overcome obstacles in a constructive and positive manner.
• Contribute to maintaining shop morale through the appropriate distribution of work and by providing technical expertise and effective guidance and coaching to other shop employees.
• Act as the primary assistant to manager or supervisor in assigning and directing the work of shop employees.
• Perform quality control checks on all work; notify immediate supervisor of exceptional or unsatisfactory work, employee-related problems, or other factors hindering work accomplishment.
• Orient, train, and instruct new and current employees regarding job functions/tasks expected of them when needed.
• Assist with inventory management and ensure that all shop equipment, supplies, and tools are in good, clean working order at all times.
• Report theft, damage, or any/all safety concerns to management.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Lead responsibility for safety, compliance with OSHA, EPA, and all local codes in conjunction with the shop manager.
• Work with manager to review work volumes, plan, and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service.
• Review departmental performance against key performance indicators and metrics to develop and execute strategies for improvement.
• Effectively lead the team at the location by setting an example in behavior, championing Cox/Manheim values, and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma/GED and 7 years’ experience.
• Possess or be able to attain Master Level ASE certification.
• Ability to drive vehicles with standard and automatic transmission.
• Ability to work safely in a fast-paced environment.
• Ability to enter and exit vehicles frequently.
• Regularly required to stand, walk, reach, talk and hear.
• Frequently required to stoop, kneel, crouch, bend, squat, and climb.
• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.
• Must be detail-oriented.
• Ability to lift and carry up to 75 pounds (tools, equipment).
• Transmission experience preferred.
• Diesel experience preferred.
• Master-level techs must be versed to work on multiple applications from Light-Duty to Class A-Heavy Trucks, Mechanical Equipment, Machinery, Passenger Vehicles, and more.
• Requires extensive training and certification accompanied with a preferred 5-10 years of hands-on diesel repair experience.
• Good organizational and interpersonal skills.
• Exhibit strong leadership, communication, and customer service skills.
• This position follows regulations issued by the Department of Transportation’s (DOT) Federal Motor Carrier Safety Administration (FMCSA).
• Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment.
• A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in lieu of a DOT physical.
• If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required.
• Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older.
• Safe drivers needed; valid driver’s license required.
• Candidate must hold a valid state-of-residence driver’s license, be able to obtain and maintain their Driver Qualification File.

Benefits

• Health, dental, vision insurance starts DAY ONE of employment.
• 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company.
• Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.
• Tuition Assistance/Reimbursement.
• Adoption/Surrogacy assistance.
• Pet Insurance.
• Multiple ERG, diversity groups, and company paid volunteer hours.
• Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.
• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.