• Conduct routine chart audits to evaluate documentation accuracy, completeness, and alignment with CalAIM program and Managed Care Plan requirements • Review member encounters, care management documentation, outreach efforts, and service plans to ensure services are properly documented • Identify documentation gaps, workflow challenges, or compliance risks and communicate findings to leadership • Track audit findings and monitor trends in documentation quality across teams and regions to inform quality improvement efforts • Monitor compliance with CalAIM program requirements and Managed Care Plan guidelines • Support internal reviews and external audits by preparing documentation and assisting leadership with audit preparation • Support the collection and review of audit results and quality metrics