• Own and manage a portfolio of high priority customer accounts, serving as the primary point of contact and strategic advisor • Drive customer adoption, retention, and renewal outcomes across your book of business • Lead renewal conversations and manage risk across complex or high visibility accounts • Act as a mentor and informal leader to other Customer Success Managers • Contribute to the development and refinement of Customer Success playbooks, processes, and best practices • Identify early indicators of churn risk and take proactive action to mitigate issues • Partner closely with Product, Engineering, and Marketing to surface customer feedback and improve outcomes • Translate platform capabilities, AI features, and marketing strategy into clear business value for customers • Support onboarding, activation milestones, and ongoing account health initiatives