• Design and launch a Weekly Customer Signal Digest combining product usage trends, intent data (e.g., G2, ZoomInfo), support signals (Zendesk), role-based recipient target alignment, and commercial activity (Salesforce, Gong) • Define clear “ready for expansion” indicators based on usage growth, intent strength, engagement patterns, and support signals • Create tiered customer segmentation blending usage, intent, account profile, and lifecycle stage • Pull, normalize, and analyze data from product usage systems, Salesforce, Zendesk, Gong, Tableau or BI tools • Build a usage forecasting model to project customer growth, consumption patterns, and expansion potential • Ensure insights are explainable, scalable, and operationally useful • Create or enhance dashboards that surface expansion-ready accounts, growth vs. risk signals, usage acceleration or saturation trends, and segment-level opportunity insights • Design reporting for multiple audiences, including CS leadership, CSMs, growth roles, and executives • Ensure outputs are actionable and usable for executive reporting, CSM prep, sales handoffs, and customer-facing discussions • Design and automate digital expansion programs, in partnership with Marketing and Customer Success, including trigger-based outreach, usage-driven campaigns, and intent-based plays • Build automated routing logic to direct expansion signals to the appropriate role • Build automated, QBR-style customer summaries at scale that combine usage insights, support history, relationship and engagement signals, and expansion indicators • Ensure summaries are easy to consume and reusable across internal and customer-facing workflows • Deliver clear documentation and handoff materials to enable long-term ownership by internal teams