Merative logo
Merative

A data and software partner for health and government social services, with tech and expertise to drive real progress.

Technical Support Engineer I

Support EngineerSupport EngineerFull TimeRemoteJuniorTeam 1,001-5,000Since 2022H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

$53.6K - $80.3K / year

Seniority

Junior

Bachelor Degree1 yr expExperience acceptedEnglishJavaOraclePerlSQL

Job Description

• Takes a self-directed role in the support and resolution of technical issues within the installed base • Takes inbound calls and makes outbound calls • Assess complex problems, collects data, establish facts, and documents detailed and accurate information about issues, troubleshooting steps and resolution into CRM • Owns the customer support experience and resolves customer satisfaction issues by designing & implementing solutions to complex technical problems • Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and teams members, using highly effective communication skills • Improves customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner • Provides direct input to help continue building the internal and customer facing knowledgebase by documenting root cause & solution details for technical support issues • Performs preventative maintenance activities & remote software upgrades to ensure system stability for customers

Job Requirements

  • Knowledge of computer hardware such as: workstations, servers & storage devices required
  • Strong knowledge of workstation & server OS platforms, Network infrastructure and communication protocols required
  • Customer service, documentation & communication skills required
  • Ability to manage & prioritize multiple work assignments with minimal supervision required
  • Work cohesively and effectively in a team environment with employees from all levels within an organization required
  • 1-3 years experience using/administering medical information systems such as: RIS, PACS, HIS or EMR solutions (preferred)
  • Understanding of clinical workflow in a medical imaging environment (preferred)
  • Database technologies such as: SQL, DB2 & Oracle (preferred)
  • Familiarity with DICOM and/or HL-7 standards (preferred)
  • Basic scripting languages such as: Bash, Korn, VB, Java & Perl (preferred)

Benefits

  • Remote first / work from home culture
  • Flexible vacation to help you rest, recharge, and connect with loved ones
  • Paid leave benefits
  • Health, dental, and vision insurance
  • 401k retirement savings plan
  • Infertility benefits
  • Tuition reimbursement, life insurance, EAP – and more!

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