• Aftermarket Sales — Identify and pursue opportunities for replacement parts, rebuilds, retrofits, service agreements, extended warranties, and system enhancements; prepare accurate quotations, proposals, and pricing for parts and services. • Technical Service and Support — Perform on-site diagnostics, troubleshooting, preventive maintenance, repairs, installations, and upgrades of water and wastewater treatment equipment at municipal facilities (e.g., pumps, valves, mixers, aerators, clarifiers, filtration systems, UV disinfection, chemical dosing equipment). This requires a hands-on approach with some use of tools. • Customer Relationship Management — Build and maintain strong, long-term relationships with municipal operators, maintenance staff, plant managers, and procurement personnel; conduct regular site visits, system health checks/audits, and equipment performance reviews to uncover needs and recommend solutions. • Sales Activities — Prospect within assigned territory (municipal accounts); respond promptly to inquiries via phone, email, and CRM; generate leads through cold calls, follow-ups on installed base, participation in industry events, and collaboration with engineering consultants. Coordinate with the capital salesperson responsible for the customer. • Technical Consultation — Provide expert guidance on equipment performance, optimization, and cost-effective solutions to extend asset life and reduce downtime. • Order and Fulfillment Coordination — Process orders, coordinate with internal factory and Principle Environmental teams (engineering, logistics, manufacturing) for timely delivery and installation; track orders and resolve issues to ensure customer satisfaction. • Documentation and Reporting — Maintain detailed records of customer interactions, service reports, sales pipelines, and forecasts in CRM; prepare reports on territory performance, market trends, and competitive activity. • Safety and Compliance — Adhere to all safety protocols, industry standards, and municipal site requirements during field work; promote safe practices to customers.