• Ensure Intuitive delivers exceptional, timely service to customers through the coordination of all Service-related activities within their Region • Provide strong management and leadership of field-based direct reports and coordination of their activities with other customer-facing and back-office team members • Visit customers and team members to coach and mentor employees, reinforce strong customer relationships, and identify opportunities to improve the Customer Experience • Demonstrate a high degree of business ownership, exceptional customer service, and strong communication skills • Identify and attract talented employees who raise the bar for the team • Coach and develop employees to improve their impact and achieve their potential • Create synergistic, collaborative team environments encouraging trust, respect and cooperation among team members • Use data and metrics to track progress towards and achievement of desired results, and continuously evaluate and communicate business health • Communicate team performance to management through metrics • Monitor the use of resources and proactively recommend adjustments when suboptimal • Ensure team’s work product is of the highest standards of quality, meeting customer needs and all regulatory/contractual obligations • Ensure all Service Contract obligations and commitments are met and adhered to, and the value of Intuitive Service is communicated to and understood by customers • Provide additional escalation support to resolve key account/customer issues are resolved expeditiously and effectively • Ensure all documentation is submitted and accurate within customer management, employee management, and quality management systems • Work collaboratively with commercial and ecosystem partners, both internal and external, to ensure customer expectations are achieved • Work with Senior Field Service Leadership team on process improvement projects to maximize efficiency, productivity, and performance.