• Spend at least 4 hours per day on the phone with customers in trainings, onboardings, support intake, and just sharing a laugh with transportation directors around the country • Own customer onboarding and implementation, managing multiple projects simultaneously • Serve as the primary point of contact and trusted partner for assigned accounts • Build deep relationships across stakeholder groups — from drivers to superintendents • Lead product training sessions and drive adoption across entire organizations • Provide hands-on support via phone and email — from “Why won’t this route save?” to tablet troubleshooting • Monitor account health, usage, and sentiment to proactively mitigate risk • Conduct regular check-ins and quarterly account reviews • Collaborate closely with Product, Engineering, Support, Sales, and Operations to advocate for customer needs • Translate customer feedback into actionable insights for the broader team • Maintain clear documentation and follow-through • When paired with a CXA, provide guidance, delegation, and mentorship to ensure high-quality execution.