• Lead employer partner implementations and onboarding from kickoff through go live • Manage timelines, milestones, owners, risks, and action tracking across workstreams • Coordinate cross functional readiness across teams including operations, clinical, billing, support, credentialing/network, analytics, and marketing/comms • Ensure launch materials and onboarding assets are complete, aligned, and partner ready (e.g., landing pages, comms guides, content hubs, key links) • Facilitate meetings, document decisions, and keep internal and external stakeholders aligned on scope and expectations • Monitor early performance signals and manage launch related issues or escalations • Serve as the primary relationship owner for a portfolio of employer partners • Lead recurring partner cadence, including meeting prep, agendas, recaps, and action follow through • Manage escalations, reporting requests, and cross functional coordination to ensure timely resolution and clear communication • Partner with internal teams and external stakeholders (employers, consultants, carriers) to support ongoing account needs • Identify opportunities to improve engagement, utilization, and partner experience • Support strategic account initiatives such as engagement campaigns, webinars, benefit season planning, and analytics driven storytelling