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Role Description

As a Senior Product Manager, you are responsible for defining and driving the product strategy, vision, and roadmap for a product area at Neumo. This role owns the end-to-end product lifecycle, from identifying and validating market opportunities through delivery, adoption, and ongoing product evolution.

• Own the product lifecycle from market and customer research through product definition, roadmap planning, delivery, and go-to-market execution.
• Define and evolve the product strategy, vision, and roadmap for a product area, connecting long-term direction with near-term planning to meet customer needs and business objectives.
• Balance immediate client needs with long-term product evolution, scalability, and differentiation when making prioritization and roadmap decisions.
• Develop deep familiarity with Neumo’s market, clients, partners, and end users through ongoing research, customer feedback, data analysis, and direct engagement.
• Serve as the primary product lead across engineering, UX, sales, marketing, client success, and implementations, collaborating to resolve competing priorities and move the product forward.
• Lead, mentor, and develop direct-report product managers, product owners, or business analysts, while tracking product outcomes and using data to refine strategy and roadmap decisions.
• Define and communicate product requirements by writing clear initiatives, epics, user stories, and acceptance criteria; manage the backlog — including support issues and defects — in close partnership with engineering, architecture, and UX across planning and delivery ceremonies, when applicable.
• Partner with UX on user research, prototype validation, and early concept testing to ensure solutions address real customer problems.
• Act as a product evangelist, clearly communicating the product’s value, progress, and future direction to internal and external stakeholders.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 4+ years experience in product management (B2B or B2G software experience preferred).
• Demonstrated experience in building business cases, understanding cost and pricing structures a plus.
• Experience using AI-powered productivity and analysis tools (e.g., Microsoft Copilot, Claude, Rovo, or similar) to support research, documentation, and day-to-day product work is a must.
• Experience in tax administration and state and local government highly preferred.

Requirements

• Proven track record of shipping software products that deliver business results.
• Demonstrated ability to develop deep customer empathy and articulate customer problems.
• Excellent communication skills (both written and verbal) with the ability to explain complex information in a simple and accurate manner.
• Ability to identify where AI can be applied to improve team productivity, product workflows, or the product itself, and to evaluate AI tool output with appropriate judgment.
• Process, problem-solving, strategic, and continuous improvement mindset.
• Demonstrated success leading cross-functional teams and working collaboratively with stakeholders.
• Ability to influence without direct management authority.
• Ability to thrive in a fast-paced, entrepreneurial environment.
• Experience using tools like JIRA, Figma, and Microsoft 365 Suite.
• Understanding with technical solutions and components (APIs, Middleware, Services, SQL).
• Willingness to travel up to 40%.

Work Environment

• The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer.

Physical Demands

• Must be able to remain in a stationary position for most of the day.
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine.
• This position needs to occasionally move about inside the office.
• The person in this position frequently communicates via telephone.

Company Description

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.