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Role Description

Provides key operations support and guidance on the Pharmacy Benefit Management (PBM) Support Team. Serves as an operations liaison to ensure high levels of service are delivered. As a subject matter expert in the Pharmacy Benefit Management (PBM) benefit administration, this position will drive identification and resolution of issues by partnering with our internal and external customers and our PBM.

• Assist PBM Operations Manager with primary objectives to lead PBM related services including partnership with Pharmacy Support, Management, and Marketing representatives.
• Provides strategic planning and account management for accounts.
• Support escalations as required within various teams, assisting to hold PBM vendor accountable.
• Ensure holistic solutions are developed.
• Makes recommendations for improvements to meet customers' expectations.
• Partner with PBM’s Operations areas to drive resolution of issues and process gaps including root cause analysis, mitigation and issue prevention.
• Streamline operational processes and support development, management and compliance of standard operating procedures.
• Interfaces with operations to ensure smooth delivery of services.
• Partner with PBM on IT development efforts to streamline operational efficiencies.
• Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
• Manages the new and renewal implementation process for accounts.
• Maintains ongoing account relationships at multiple levels throughout the organization.
• Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
• Coordinates open enrollment meetings, renewal processes, and training sessions.
• Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.

Qualifications

• Bachelor's Degree
• 4 years job related work experience or Associate's and 2 years job related work experience
• 5 years Health Plan, Pharmacy or PBM Experience.
• 5 years of Account Management Experience (may be concurrent).
• Strong oral and written communication skills.
• Strong negotiations skills.
• Ability to prioritize work and meet deadlines.
• Ability to work in a self-motivated environment with limited supervision.
• Understanding of Fully Insured and ASO benefit set-up, including integrated near real time transactional processes.
• Previously demonstrated interaction with or understanding of IT systems, processes and testing protocols.

Requirements

• Microsoft Office

Benefits

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more