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Role Description

We are looking for a highly skilled Field Systems Engineer to partner closely with Sales in driving technical strategy and customer success across assigned accounts. This role plays a critical part in influencing technical decision-makers, translating business needs into scalable data resilience solutions, and ensuring successful outcomes throughout the sales cycle.

• Deliver compelling customer presentations, technical demonstrations, and solution workshops (virtual and onsite).
• Partner with Sales to translate customer business objectives into technical architectures and actionable solution designs.
• Lead technical discovery conversations focused on data protection, resilience, and cloud strategy.
• Conduct remote configuration reviews and provide consultative guidance on best practices.
• Support complex technical sales cycles, contributing to successful deal closure and long-term customer success.
• Manage accounts at a technical level to drive upsell and cross-sell opportunities.
• Collaborate cross-functionally with Support, Licensing, and Product Management, incorporating field feedback into product evolution.
• Provide advanced technical enablement and support to channel partners.
• Position solutions from a customer-centric, problem-solving perspective rather than product-based selling.
• Map technical requirements to measurable business outcomes and impact.
• Maintain accurate documentation and opportunity tracking using Salesforce.com and internal tools.
• Thrive in a fast-paced, evolving territory, adapting quickly to changing customer and market dynamics.
• Operate effectively in a remote environment with autonomy and accountability.

Qualifications

• 5–8 years of experience in solution sales, technical presales, post-sales engineering, or advanced technical support.
• English bilingual.
• Strong expertise in data protection technologies and enterprise infrastructure environments.
• Experience with storage, networking, and cloud technologies.
• Hands-on knowledge of:
• VMware vSphere
• Microsoft Hyper-V, AHV, RHV
• Windows Server, Microsoft SQL Server
• Microsoft 365
• AWS, Azure, Google Cloud Platform
• Enterprise applications and hybrid environments
• Proven ability to simplify complex technical concepts for diverse audiences.
• Strong autonomy, adaptability, and ability to perform in dynamic environments.
• Excellent time management and organizational skills.
• High energy, curiosity, and continuous learning mindset.
• Bilingual English proficiency.
• Ability to travel 50–75% across Central America, The Caribbean and the USA (Visa is required).

Benefits

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents.
• Medical, dental, and vision coverage funded through INS Premium for employees and dependents.
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program.
• Retirement and social security contributions through Costa Rica’s statutory programs.
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage.
• Daily cafeteria subsidy.
• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares.
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning.