• Implement, maintain, and improve core IT infrastructure systems, including identity platforms, endpoint management tools, networking components, and enterprise SaaS platforms. • Administer and support systems such as Okta, Meraki, Palo Alto, JAMF Pro, Active Directory, Google Workspace, Office 365, and Tines. • Evaluate infrastructure workflows and propose enhancements that improve reliability, performance, and efficiency. • Participate in incident response, resolve complex technical issues, and perform root cause analysis to prevent recurrence. • Contribute to AI-driven and automation initiatives to reduce manual effort, streamline operations, and improve service delivery. • Participate in rotational escalation support for infrastructure services, ensuring timely resolution of high-impact issues and adherence to operational standards. • Execute infrastructure projects from planning through deployment, collaborating closely with partners to ensure high-quality outcomes. • Implement configuration updates, integrations, and system improvements in alignment with established standards, best practices, and security guidelines. • Maintain accurate technical documentation, including system configurations, operating procedures, and runbooks, and assist in developing configuration standards and operating procedures in alignment with established best practices.