• Serve as the primary point of contact for dealers reporting website issues through email, phone, or our internal ticketing system. • Participate in a phone queue, answering inbound calls from dealers and documenting support requests. • Troubleshoot a wide range of website-related issues, including AEM configurations, inventory discrepancies, third party issues, and site performance concerns. • Utilize knowledge of automotive inventory management systems to investigate and resolve issues with vehicle data display, missing inventory, or incorrect pricing and details. • Collaborate with Tier 2 and development teams to escalate complex technical issues when necessary. • Maintain accurate documentation of issues, troubleshooting steps, and resolutions within support tickets. • Communicate promptly and professionally with dealers regarding technical issues, updates, and next steps. • Educate dealers on website functionality, inventory handling, and platform best practices. • Use Adobe Experience Manager (AEM) to support site structure, content updates, and issue resolution. • Conduct validation and QA checks to ensure technical issues are resolved accurately and thoroughly.