• Lead the design, implementation, and ongoing improvement of a Software Asset Management (SAM) solution within ServiceNow SAM Pro • Partner with IT Operations, Procurement, and Finance to improve software compliance, optimize licensing spend, and ensure data accuracy • Serve as the subject matter expert for ServiceNow SAM Pro, aligning configuration to business requirements and ITAM best practices • Configure and customize SAM Pro capabilities including: Software discovery and normalization, Reconciliation, License management, Compliance reporting and dashboards • Provide technical guidance to developers, engineers, and administrators on SAM Pro configuration and usage • Create and maintain technical documentation (design specs, configuration guides, SOPs) • Integrate SAM Pro with other ServiceNow modules (e.g., ITSM, CMDB) and external systems (e.g., procurement, finance) • Lead/oversee data migration and data cleansing activities to ensure SAM data accuracy and integrity • Analyze current SAM processes and implement streamlined workflows to reduce cost and improve efficiency • Partner with stakeholders to define and document SAM policies and procedures, drive adoption across the organization • Develop, enhance, and support compliance reporting; identify gaps and support audits of software assets • Troubleshoot complex SAM Pro issues and support platform upgrades/maintenance