Job Title:

Senior Director, Delivery — Retail, eCommerce & Automotive IT Services | Delivery Leadership

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Senior Director, Delivery — Retail, eCommerce & Automotive IT Services | Delivery Leadership

About the Role

We are looking for a seasoned delivery leader to own end-to-end client success across our Retail, eCommerce, and Automotive verticals. As Senior Director of Delivery, you will be accountable for the health, growth, and profitability of a portfolio of client engagements spanning Time & Material staff augmentation and fixed-fee outcome-driven programs. You will lead cross-functional delivery teams across our Consulting, Data & AI, Customer Experience Technologies, Digital Experience Technologies, and Software Engineering practices, ensuring we consistently deliver measurable business value to our clients.

This is a highly visible role that sits at the intersection of client relationship management, P&L ownership, and operational excellence.

What You Will Do:

Client Delivery & Accountability

• Own delivery outcomes across a portfolio of T&M and fixed-fee engagements, ensuring projects are delivered on time, within budget, and to the quality standards expected by enterprise clients in Retail, eCommerce, and Automotive sectors.

• Serve as the executive sponsor and primary escalation point for key client relationships, building deep trust with C-suite and VP-level stakeholders.

• Drive client satisfaction scores (CSAT/NPS) and lead quarterly business reviews that demonstrate realized value and outcomes.

• Proactively identify delivery risks and implement mitigation strategies before they become client issues.

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P&L & Commercial Management

• Own the financial performance of your vertical portfolio including revenue, margin, utilization, and forecasting.

• Partner with Sales and Account Management to support contract renewals, scope expansions, and new business pursuits within existing accounts.

• Manage commercial constructs across both T&M staff augmentation engagements and outcome-based fixed-fee projects, ensuring appropriate governance and change control disciplines are in place.

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Practice & Capability Leadership

• Collaborate closely with practice leads across Consulting, Data & AI, Customer Experience Technologies, Digital Experience Technologies, and Software Engineering to deploy the right capabilities against client needs.

• Ensure that delivery methodologies, quality frameworks, and tooling are consistently applied across engagements.

• Champion the adoption of AI-augmented delivery and modern engineering practices to improve delivery efficiency and outcomes.

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People Leadership

• Lead, mentor, and grow a team of Delivery Managers, Project Managers, and Engagement Managers embedded across client accounts.

• Build a high-performance delivery culture centered on accountability, client obsession, and continuous improvement.

• Partner with Resource Management and Talent teams to ensure the right people are deployed on the right engagements at the right time.

• Support hiring, onboarding, and career development for delivery talent within your verticals.

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Thought Leadership & Sector Expertise

• Bring deep understanding of the business priorities, technology trends, and competitive dynamics shaping Retail, eCommerce, and Automotive industries.

• Act as a trusted advisor to clients, helping them connect technology investments to business outcomes such as revenue growth, cost reduction, customer experience improvement, and operational efficiency.

• Represent the company at industry events, client briefings, and executive forums.

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What You Bring

• 15+ years of progressive experience in IT services delivery, consulting, or technology solutions, with at least 5 years in a senior delivery leadership role managing complex multi-million-dollar portfolios.

• Proven experience delivering across one or more of the following verticals: Retail, eCommerce, or Automotive.

• Strong command of both T&M staff augmentation models and fixed-fee outcome-based engagement structures, including the commercial and governance nuances of each.

• Hands-on experience with delivery across multiple technology practices — ideally including Data & AI, Customer or Digital Experience platforms, and Software Engineering.

• Track record of growing client accounts organically through delivery excellence and trusted advisor relationships.

• Strong financial acumen with direct P&L ownership experience.

• Excellent executive communication and stakeholder management skills — comfortable presenting to and influencing C-suite clients.

• Experience leading geographically distributed and offshore/nearshore delivery teams.

• Familiarity with delivery methodologies including Agile, SAFe, and waterfall-hybrid approaches.

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Nice to Have

• Experience with platforms commonly used in the target verticals such as Salesforce Commerce Cloud, SAP, Adobe Experience Manager, Snowflake, Databricks, or automotive-specific connected vehicle or dealer management platforms.

• MBA or advanced degree in a relevant field.

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What Success Looks Like in Year One

• Full command of the portfolio — every engagement has clear delivery health metrics, risks are known and managed, and clients are engaged at the executive level.

• Measurable improvement in CSAT and delivery margins across the vertical portfolio.

• At least two meaningful account expansions driven by delivery-led growth.

• A delivery team that is motivated, well-structured, and operating with consistent standards across practices.

The base salary for this position is $163,000 - $230,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 03/16/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

 

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.  Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.  If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

• Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf

Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/

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Location:

USA, NE, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

 

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

 

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

 

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

 

Work Authorization:

 

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

 

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE