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Role Description

We are actively hiring a Director of Product Management to lead the development and lifecycle management of our learning products. The ideal candidate will have a proven SaaS Product Management track record of owning the business strategy, delivering market-leading products, possess strong analytical skills, and excel at driving cross-functional teams towards a common goal.

As a Director of Product Management, you will collaborate closely with engineering, design, marketing, sales, and customer success teams to drive product innovation, market expansion, revenue growth, customer satisfaction, and overall business success. This is done through working in these areas of focus:

• Product Strategy & Innovation:
  • Develop and communicate a clear and compelling product strategy that aligns with company goals, market trends, and customer needs.
  • Conduct customer and competitive research as part of gathering Voice of the customer information.
  • Host internal strategy and market intelligence sessions.
  • Deliver MRDs and PRDs for product initiatives.
  • Make pricing recommendations to meet revenue and profitability goals.
  • Continuously innovate and iterate on products, identifying opportunities for enhancements and features that drive competitive advantage.
• Product Development:
  • Oversee the end-to-end product development process, from concept to launch, ensuring high-quality products are delivered on time and within budget.
  • Define clear and detailed product requirements, user stories, and use cases that guide the development team and ensure a shared understanding of the product vision.
  • Define key performance indicators (KPIs) and use data-driven insights to measure the success of products and identify areas for optimization.
  • Continuously innovate and iterate on products, identifying opportunities for enhancements and features that drive competitive advantage.
• Product Road Map:
  • Create and manage the product roadmap, defining prioritization of features, enhancements, and new products based on business value and customer impact.
  • Conduct thorough market research, competitive analysis, and customer insights to identify new opportunities, trends, and areas for differentiation.
  • Test and refine the roadmap.
  • Identify new areas of organic growth.
  • Generate market and product requirements and build business case for new ideas.
• Execution:
  • Create user personas, user stories, use cases, flowcharts, basic conceptual wireframes, and other documentation as needed to drive forward the software development process.
  • Work with sales, product & corporate marketing, and customer success leaders to implement the go-to-market plans and create action plans to meet top line revenue targets.
  • Develop a KPI dashboard to report on and improve product performance.
  • Collaborate with program manager and work cross-functionally to execute product development initiatives in a timely manner.
• Cross Functional Leadership:
  • Lead and collaborate with cross-functional teams, including engineering, design, marketing, sales, and customer support, to ensure alignment and successful execution of the product strategy.
  • Collaborate with engineering to guide product development and prioritization, and run alpha, beta, and pilot programs with early-stage products.
  • Guide the sales team and the customer success team in their efforts in sales, renewals, and upgrades and collaborate with product marketing to improve the customer journey.
  • Collaborate with the product management leadership team to champion our products.
  • Assist the product management leadership team with reporting and presentations.
• Stakeholder Communication:
  • Effectively communicate product updates, progress, and roadmaps to internal stakeholders, external partners, and customers.
• M&A support:
  • Support M&A transactions.

Qualifications

• Minimum of 7 to 10 years of recent SaaS Product Management experience.
• Demonstrated success defining and launching excellent B2B and/or B2G SaaS products.
• Executive level written and verbal communication and presentation skills.
• Management Consulting experience is a definite plus.
• Experience leveraging AI within technology products.
• High comfort level utilizing AI tools.
• High intellectual and execution horsepower.
• MBA preferred.
• Proven experience in creating product requirements & user stories that provide clear and detailed guidelines for the development team.
• Strong understanding of product development methodologies, including Agile and Scrum.
• Exceptional problem-solving skills and ability to make informed decisions in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence without direct authority.
• Analytical mindset with proficiency in using data-driven insights to inform product decisions.
• Strong leadership and team management abilities, with experience leading cross-functional teams.
• Strong skills with product management tools and software.
• Excellent teamwork skills.

Preferred Experience

• Experience in a role in the public safety market. Knowledge of public safety and emerging trends is highly desirable.
• Certification and experience in agile software development: Agile Scrum Product Owner, Scaled Agile, PMI-ACP.
• Pragmatic Marketing Certified.

Target Outcomes/ Target Results

• Ensure revenue and customer satisfaction goals are met.
• Meet YOY growth targets.
• Maintain or improve NPS scores and KPIs.
• Manage priorities to maximize product and customer outcomes.
• Become a highly functioning teammate that encourages success throughout the organization and mentors and accepts feedback from others.

Employee Value Proposition

• The product team is a high-performance team focused on supporting public safety organizations with high quality content delivered through technology to enable organizational success. What you do here matters.
• This is a role with high visibility across the organization including C-Suite presentation and communication.
• You will have the opportunity to hone your influence and collaboration skills across the company.
• This role requires taking ownership and leading the organization for product success and you’ll have the opportunity to expand your leadership capacity.
• This role reports to the VP of Solution Management, who will be your champion and offer mentorship to elevate your skills.

The Environment

• Full time remote position with schedule flexibility requiring availability during core hours across US time zones.
• Lexipol strives to provide a professional, ethical, and collaborative environment and is a largely remote workforce. Videoconference use is standard in meetings.
• Join a dedicated and growing product team and be a key part in building the future of Lexipol’s offering.
• The workload and commitment of our team is best suited to individuals who can parse out their priorities and enjoy overcoming the challenges along the way.
• Make a difference in the public safety profession through delivering superior offerings that elevate our customers’ performance to the public.

Compensation and Benefits

• Lexipol offers a competitive base salary, monthly or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.
• Base salary for this role has a range starting at $150,000 and higher, depending on experience, with a bonus potential of 10%.