• Drive Direct Mail production from strategy to doorstep • Move Direct Mail from creative concept into production • Manage multiple vendors, timelines, and pricing • Keep mail compliant with USPS requirements • Protect schedules and production deadlines without excuses • Own donor list strategy execution (not “theory”) • Maintain clean, accurate Direct Mail Blue Books • Review list performance and choose lists based on results—not vibes • Strengthen targeting to grow the Direct Mail donor base • Execute omnichannel outreach that strengthens donor engagement • Coordinate multiple channels of outreach around the Direct Mail calendar • Build execution plans, run the campaigns, and track results • Help build a consistent donor experience • Take radical ownership of onboarding + thank you flows • Keep donor onboarding functional and aligned with best practices • Ensure thank-you processes are live and operating • Track key metrics like second-gift retention and improve outcomes over time