This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Are you seeking an opportunity where you can encourage others to live life adventurously? Do you want to help others have an exciting experience? Go Ape USA, an industry-leading high ropes and zip line operator, is currently seeking qualified candidates to support its call center operations, providing a high level of guest service for customers by having in-depth knowledge of course operations and communicating effectively with customers, the guest service team, and other departments.

What does a Call Center Representative do?

• Serve on the internal call support team by answering calls and providing support to guest inquiries.
• Support sites as a point of contact for guest issues during site operational hours.
• Resolve guest issues as they relate to bookings by providing timely and accurate information.
• Respond to inquiries related to group bookings and coordinate with guests, sites, and sales teams to make reservations.
• Record and track data related to group bookings, guest inquiries, and issue resolution.
• Communicate with sales, marketing, and sites to arrange special booking events.
• Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization.
• Perform other duties and responsibilities as required or requested.

Qualifications

• Exceptional verbal and written communication.
• Basic Computer Skills, with the ability to work with Call Center phone system and booking platform.
• Possess a device and access to internet that meets the basic hardware requirements to utilize Phone System Software.
• While not required, prior experience with payment processing systems, booking systems, CRM tools, or ticketing systems is a serious high-five.
• Further consideration is given to any prior Go Ape experience, as the understanding of Go Ape's operations is crucial for this position.
• Available to work at least one (1) shift a month.

Requirements

• Pay Rate: $13.00 - $17.00 per hour, depending upon experience and location.
• Status: Part-Time, Seasonal.
• Hours: 4 to 8 hour weekend shifts, flexible based upon candidate availability.
• Location: Must reside in a Go Ape operational market/state.
• Work schedule includes weekend availability, holidays, and day shift.

Benefits

• Flexible schedule.
• 401(k).
• Referral program.
• Employee discount.
• Paid training.