• Establish, govern, and continuously improve project delivery standards across the organization. • Provide independent oversight of project quality, risk, and compliance while acting as a strategic advisor to project teams and leadership. • Audit compliance with, and suggest improvements for, global project delivery standards, frameworks, and best practices. • Train teams on QMS processes, tools, and PSA-related topics. • Ensure consistent adoption of delivery methodologies across all regions. • Conduct project health checks and post-project assessments. • Monitor compliance with QMS, ISO standards, organizational policies, governance, and contractual requirements. • Identify early warning signs, risks, and cross-project dependencies, review mitigation strategies and their effectiveness. • Provide independent assurance to leadership on project KPIs, compliance status, and overall project health. • Monitor project KPIs including timelines, utilization, cost performance, and client satisfaction. • Produce executive-level reports and dashboards. • Track SLAs, KPIs, and contract requirements for projects involving vendors or partners. • Act as an advisor to project managers on project governance, risk, and compliance. • Support resource assignment discussions and conflict resolution. • Consolidate post-project performance feedback related to global project team members for department managers. • Monitor offshore team performance against agreed operating rules. • Monitor contractor performance against SLAs, quality benchmarks, and contractual obligations. • Manage escalations and lead remediation efforts when delivery issues occur. • Gather lessons learned across engagements and integrate findings into improved standards and processes. • Identify inefficiencies and recurring issues across global delivery. • Lead initiatives to improve project maturity, throughput, and operational efficiency. • Lead external and internal audits, including ISO9001, ISO27001, Client audits, and compliance reviews. • Ensure documentation practices meet audit and certification standards.