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Role Description

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 30% travel. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you. Company will not sponsor visas for this position.

The Director, Business Operations is the steady operational heartbeat of the U.S. Customer Engagement organization, bringing clarity, momentum, and shared accountability across a dynamic field environment. This role leads the day‑to‑day business rhythms and operational cadences, translating strategy into seamless execution.

• Lead the day‑to‑day business rhythms and operational cadences, partnering closely with the Execution Excellence team to clearly separate operational management from transformation governance.
• Design, implement, and steward core operating forums – including monthly and quarterly business reviews, leadership meetings, and annual planning – to drive focus, alignment, and outcomes.
• Ensure all operating cadences are thoughtfully structured, well prepared, and centered on meaningful decisions and progress.
• Build and maintain a master organizational calendar that brings visibility, sequencing, and connection across cross‑functional priorities.
• Partner with transformation teams to translate new initiatives into operational reality, ensuring agility as strategies evolve.
• Collaborate with Customer Engagement leaders to define, track, and review key performance indicators that reflect field execution and customer impact.
• Develop clear reporting frameworks and dashboards that provide timely insights, enable course correction, and support data‑informed decisions.
• Work closely with P&O and Finance to support headcount planning, organizational design, hiring pipelines, and workforce reporting – embedding talent and resource planning into business operations.
• Establish predictable people‑related rhythms that reinforce readiness, capacity planning, and sustainable performance.
• Champion continuous improvement by leveraging field feedback and data to simplify, streamline, and strengthen operational processes, while leading special projects that enhance organizational effectiveness and readiness.

Qualifications

• Bachelor’s degree required from 4-year college or university.
• 8+ years’ experience in business operations, strategic planning, or enterprise transformation, within pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams.
• Demonstrated ability to lead cross‑functional operations within complex, matrixed, and global environments.
• Strong analytical, organizational, and communication skills, with the ability to translate complexity into clarity and action.
• Proven experience operationalizing transformation initiatives and guiding teams through change at scale.
• Ability to collaborate effectively across governance structures, building alignment and shared understanding in dynamic settings.
• Technical curiosity and hands‑on experience with digital platforms, automation tools, and data visualization solutions (e.g., Power BI, Tableau, or similar).

Requirements

• Experience working with enterprise planning tools, performance dashboards, agile ways of working, and digital enablement to drive insight‑led decision making and operational excellence.
• Confident, system-minded operator with strong execution discipline, able to navigate ambiguity, work autonomously, and influence across teams to turn transformation goals into practical, scalable outcomes.

Benefits

• The salary for this position is expected to range between $185,000.00 and $344,500.00 per year.
• Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.
• US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits.
• Employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.