Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The primary purpose of this position is to actively participate in the design, integration, and delivery of a wide range of ServiceNow solutions to clients. This position will also provide mentorship, guidance and technical leadership to engineers and associate engineers. Integrate and deliver a wide range of technology solutions providing high quality content deliverables ensuring solution is implemented as designed to the client's satisfaction and approval.
* What you'll do:
* Conduct advanced and complex ServiceNow engineering-related studies researching current and emerging technologies, evaluates alternatives, makes recommendations, and presents reports to management.
* Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements.
* Mentor other engineers to apply engineering background knowledge for project design, analysis, and project coordination of services or products.
* Work with Professional Services Managers, ATAE's, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met.
* Maintain client relationships as a trusted Technical Advisor.
* Serve as a collaborative support across internal teams and clients when necessary, using experience and judgment to communicate effectively to all parties.
* Serve as technical point of contact on customer engagements taking control of complex or vague problems and coordinating resolutions in a rational way.
* Participate in a variety of sales activities.
What we expect of you:
* Bachelor's degree and 5+ years total Information Technology experience, to include experience in delivering complex technical solutions, including planning, development, implementation, and support. Or, 9+ years total Information Technology experience, to include experience in delivering complex technical solutions, including planning, development, implementation, and support.
* 3+ years of experience designing and delivering ServiceNow solutions specifically.
* Candidate must demonstrate the ability to multitask and prioritize workload under tight deadlines in a fast-paced environment and able to manage and escalate technical issues to the appropriate vendor support team.
* Possess strong organizational, time-management, problem-solving, and follow-up skills.
* Ability to design and architect ServiceNow solutions and perform advanced installation and configuration services.
* Strong written and verbal communication skills are essential, with the ability to effectively interact with leadership stakeholders and clients. Candidate should maintain a professional, business-focused attitude and courteous manner towards clients, partners, and peers.
* Ability to identify and deliver technical documentation that meets client-defined expectations. Strong attention to detail, especially client and project changes, and have demonstrated analytical skills to identify potential risks.
* Experience balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines. Should have demonstrated experience applying lessons learned to unique problems and a history of reskilling on new technologies with the ability to determine benefits for clients.
* Able to work beyond their regularly scheduled shift, select weekends, overtime as necessary or on occasion to meet operational needs.
* Travel as needed to other CDW locations or client sites.
* A valid U.S. driver's license is required.
* ServiceNow specific certifications (CSA, CAD or CIS in domains), a plus.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).