The Customer Service Representative receives and processes all incoming customer contacts, serving as the end-to-end point of contact for service, sales, billing, and general inquiries. Essential functions include consulting with customers, maintaining accounts, resolving issues, quoting prices, coordinating service changes, and documenting account information.

This role involves assisting clients with planning and booking domestic and international travel experiences, including flights, hotels, cruises, tours, and vacation packages. Specialists will also be responsible for preparing itineraries, communicating with clients, and building relationships to encourage repeat and referral business.

Conduct telephone interviews as instructed, following all survey protocols. Maintain documentation of all telephone study contacts and results of each call. Review interviewing materials and CATI screens prior to making the call. Organize and turn in completed work in the designa...

The primary function involves answering incoming calls from prospective guests and travel agents to assist with booking new reservations or updating prior requests. Agents will also handle all general questions or inquiries related to the hotel services.