• Design, build, and maintain a centralized SharePoint Online knowledge site from the ground up, including site architecture, navigation, page templates, metadata, and permissions. • Develop and manage information architecture to ensure content is intuitive, searchable, and scalable. • Establish and enforce content governance standards, including ownership models, review cadences, version control, and content lifecycle management. • Develop naming conventions, page standards, metadata tagging, and documentation best practices. • Partner with cross-functional teams (HR, Compliance, Operations, IT) to gather requirements and translate business needs into an effective knowledge system. • Write, edit, and maintain process documentation, job aids, call scripts, and internal communications. • Collaborate with subject matter experts (SMEs) to document evolving workflows and best practices. • Proactively identify content gaps, outdated materials, and opportunities to improve knowledge accessibility. • Oversee SharePoint permissions, role-based access, and site maintenance. • Monitor site usage, engagement, and feedback to continuously improve user experience. • Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and system configurations. • Partner with internal teams to maintain LMS integrations (including Salesforce) and reporting accuracy. • Set up and maintain automated learning pathways, reminders, and certifications aligned with compliance and business requirements. • Troubleshoot LMS issues, provide user support, and coordinate with vendors as needed. • Generate reports and analyze training data, course engagement, and learner feedback to improve learning effectiveness. • Create and maintain training assets such as job aids, infographics, microlearning modules, and e-learning content. • Assist in e-learning course design using tools such as Articulate Rise, Vyond, Camtasia, and other industry-standard tools. • Collaborate with trainers and SMEs to develop engaging learning materials aligned with adult learning principles. • Support live and virtual training sessions by managing learning assets and post-session resources.