• Own the complete customer and patient journey from initial patient registration through legally compliant product sale and invoicing. • Ensure consistent, on-time execution of scheduling, delivery, and patient support across all cellular therapy programs. • Serve as the single point of accountability for customer operations outcomes, including service quality, operational performance, scalability, and customer satisfaction. • Serve as a core member of the site activation team, providing executive leadership and operational oversight to design, implement, and scale patient support services in alignment with site readiness, treatment center onboarding, and launch milestones, ensuring seamless integration of patient access, scheduling, reimbursement support, and care coordination workflows from initial site activation through steady-state operations. • Design, launch, and lead a Kyverna-branded Navigator organization serving as the primary interface for CAR T treatment centers. • Establish a unified service model and single point of contact for scheduling, logistics coordination, and patient support. • Drive scale through standardized workflows, technology enablement, and automation. • Own and govern the end-to-end scheduling ecosystem, including digital scheduling portals and enabling technologies. • Ensure tight integration between scheduling, manufacturing, logistics, and patient services. • Partner with IT and Operations to continuously improve system performance, data visibility, and user experience. • Define the enterprise patient support strategy and operating model. • Ensure patient support services are fully integrated with scheduling and site operations. • Build, lead, and develop a high-performing patient support organization focused on consistency, compliance, and quality. • Provide executive oversight of state licensing, government price reporting, trade policy, distributor operations, and order-to-cash execution. • Ensure all commercial activities are conducted in full compliance with regulatory, legal, and contractual requirements. • Partner closely with Finance, Legal, Compliance, and Market Access to manage risk and enable sustainable commercialization. • Define and execute Kyverna’s distributor and channel strategy aligned with commercial and supply chain objectives. • Oversee distributor selection, governance, performance management, and continuous improvement. • Design the future-state customer operations operating model to support pipeline expansion and long-term growth. • Establish enterprise KPIs, SLAs, governance structures, and performance management frameworks.