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Role Description

We find actionable insights in our clients’ loyalty data that help drive enterprise value. We create real time dashboards to inform internal and external stakeholders.

• Play a key role for delivering data-driven, actionable customer insights that directly contribute to increased sales/profit through our clients’ customer loyalty programs.
• Collaborate closely with Strategy and Client Services teams to align on client objectives and deliver impactful results.
• Provide actionable recommendations that drive business objectives by drawing out key insights from in-depth, complex data sources.
• Manage all aspects of performance and development of direct reports to encourage professional growth.
• Oversee customer data requests; scope and prioritize these requests, and lead a team to analyze and present data.
• Develop data visualizations and narratives that make data and analysis consumable by all levels and expertise of internal and external stakeholders.
• Collaborate with Data Engineering and Business Intelligence teams to design and develop new tools, models, and data sources.
• Proactively create learning agendas, test plans, and solutions that maximize key KPIs such as incremental ROI and LTV.

Qualifications

• 6-9+ years previous relevant customer analytics and/or marketing/CRM experience.
• Great storyteller with data that can influence senior stakeholders with insights and recommendations.
• Familiarity with data exploration and data visualization tools like Tableau, PowerBI, or Sigma.
• Demonstrated success using customer segmentation techniques such as RFM, cluster analysis, and regression modeling.
• Solid project management skills and experience in juggling multiple projects at a time.
• Bachelor’s Degree in Statistics, Marketing, Economics, or Computer Science.
• Python/SQL programming experience preferred.
• Master’s in Statistics, Economics or Applied Mathematics, or MBA, preferred.
• Proficiency in fundamental marketing and loyalty principles, preferred.

Benefits

• Robust health insurance and benefits options.
• Free fitness programs like FitOn.
• Generous vacation time.
• Comprehensive people strategy for career growth.
• Competitive pay, 401k matching, annual profit sharing, and bonuses.

Company Description

Kobie is a mission and values driven company focused on growing enterprise value through loyalty for our clients. We have created a fun, high-trust, transparent workplace that emphasizes leadership and ownership.