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Role Description

We’re looking for a Patient Care Coordinator to join our growing team at HELM! You’ll be working with our client in the Physical Therapy industry in a remote capacity.

In this role, you will serve as the first point of contact for patients, handling:

• Inbound calls
• Scheduling appointments
• Managing text communications
• Processing new patient intakes
• Ensuring all inquiries are handled with professionalism and empathy

You will support a busy physical therapy and chiropractic practice by:

• Maintaining organized communication workflows
• Routing medical record requests
• Ensuring no patient inquiry slips through the cracks

The ideal candidate is fully bilingual in English and Spanish, speaks clearly and confidently, demonstrates strong patient empathy, and takes initiative rather than waiting to be told what to do.

Responsibilities:

• Answer inbound patient calls with professionalism and warmth
• Schedule new patient appointments for physical therapy, chiropractic services, and DOT exams
• Conduct new patient intake and enter accurate information into the EHR system
• Respond promptly to patient text messages through the practice communication system
• Monitor and sort incoming digital faxes and general email inquiries
• Process and route medical record requests appropriately
• Maintain organized documentation within the practice software
• Ensure missed calls are followed up on via text or phone
• Communicate clearly with internal team members regarding patient needs
• Provide a welcoming, attentive first impression of the practice

Qualifications

• Fluent spoken and written English and Spanish (required)
• Clear, confident phone communication skills
• Experience with Physical Therapy is preferred
• Experience in a medical receptionist, patient care coordinator, or healthcare admin role
• Strong patient-facing empathy and professionalism
• Comfortable working in an EHR system (ClinicMind experience a plus, not required)
• Highly organized and detail-oriented
• Proactive and capable of thinking ahead in patient workflows
• Strong written English for internal communication and email correspondence
• Comfortable managing high call volume while maintaining quality
• Reliable home office setup with strong internet connection

Requirements

• Location: Remote
• Weekly Hours: Monday–Thursday: 9:00 AM – 6:00 PM EST (1-hour lunch), Friday: 8:30 AM – 5:00 PM EST (30-minute lunch)
• Pay Range: $800 - $1100 per month, depending on experience
• Equipment: BYO Devices

Benefits

• If you are interested in this opportunity, please submit your CV and share why!

Company Description

Helm is a staffing agency that connects A-Players with meaningful opportunities and strives for growth. If you're ready to make an impact in healthcare operations, we’d love to hear from you.

Does the following describe you?

• Superb written and spoken English (we assess skills unassisted by AI tools)
• Entrepreneurial, attentive to others, curious, and hungry for growth

If so, let’s talk! You can learn more about Helm here , or from our founder’s YouTube podcast.