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Role Description

The Operations Analyst is responsible for evaluating and enhancing business operations. The ideal candidate should possess a strong grasp of travel agency operations, data analysis techniques, project management, and problem-solving abilities to identify areas for improvement and drive operational efficiency. This role also requires advanced Amadeus knowledge and experience supporting travel technology platforms.

Responsibilities

• Program Operations:
  • Analyze and optimize daily business operations.
  • Identify operational problems and lead incident management to resolution.
  • Collaborate with operational teams and system owners to identify automation opportunities.
  • Manage customer issues and disputes.
  • Establish and manage productive relationships with suppliers, stakeholders, and colleagues.
  • Serve as an operations liaison between Technology and various Internova business units.
  • Coordinate and facilitate meetings between Technology and the business.
  • Conduct training sessions as required.
  • Act as a knowledge resource on multiple projects/initiatives across the company.
  • Provide technical support for Amadeus travel technology solutions, including troubleshooting and resolving issues related to reservations, ticketing, and other travel services.
  • Assist with setup, configuration, and use of Amadeus systems.
  • Provide fulfillment support as needed including ticketing, exchanges, cancellations, refunds, and voids.
  • Monitor and maintain Amadeus application performance.
  • Create documentation and conduct training as needed.
• Project Management:
  • Collaborate with teams to establish project and task schedules aligned with objectives.
  • Define requirements and communicate with technical departments to meet deliverables.
  • Manage expectations and deliverables of senior leaders.
  • Communicate effectively with users from diverse backgrounds in a complex environment.

Qualifications

• Technical Expertise:
  • In-depth knowledge of the Amadeus platform, its configuration capabilities, and integrations.
  • Proven experience troubleshooting and resolving complex technical issues within travel technology platforms.
  • Working knowledge of other GDS systems and travel industry booking processes for air, hotels, and car rentals.
• Business Acumen:
  • Solid understanding of Internova's business model, including its business units, divisions, and key stakeholders.
  • Ability to interpret complex technical capabilities and translate them into easy-to-understand explanations for non-technical users.
  • Passion for the travel industry and a desire to contribute to its innovation and growth.
• Communication and Collaboration:
  • Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to diverse audiences.
  • Strong interpersonal skills to foster positive relationships with internal and external stakeholders.
  • Proven ability to collaborate effectively within a team environment and lead by example.
• Additional Qualifications:
  • Minimum of 5 years of experience in an operations or Amadeus support role within the travel industry.
  • Strong analytical and problem-solving skills with a proactive approach to issue resolution.
  • Ability to work independently and manage multiple priorities effectively.
  • Passion for customer service and a commitment to exceeding user expectations.

Benefits

• Medical insurance
• Meal tickets
• Transportation allowance
• Paid time off
• Discounted employee travel options
• Access to LinkedIn Learning webinars and courses