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Role Description

The Senior Project Coordinator works with the Optus sales team, customers, technical experts, and subcontractors to facilitate project rollouts and installations from start to finish. This includes:

• Reviewing SOW’s
• Creating and maintaining project plans and schedules
• Scheduling technicians
• Documenting progress
• Ensuring all deliverables have been met
• Ensuring customer satisfaction

For candidates outside of driving distance to our office, this role may be offered as a remote opportunity.

Responsibilities:

• Assist in the development and review of project SOW’s
• Develop project plans and schedules necessary for the successful completion of projects and rollouts
• Negotiate, schedule and coordinate project resources as needed, leveraging Optus resources whenever possible
• Place and/or coordinate equipment and material orders and shipments needed for projects
• Manage project scope, create change orders when needed and gain customer approvals prior to authorizing additional work
• Conduct conference calls with customers and vendors to update project progress and status
• Take necessary action to keep projects on schedule and on budget
• Gather all project documentation, deliverables and project costs to ensure proper costing and customer invoicing to complete a project
• Develop internal process documentation and external customer documentation
• Develop opportunities to improve the pre or post project/installation processes
• Possess an in-depth understanding of customer specific account requirements
• Coordinate complex new or move, add, changes for carrier services if needed
• Handle complex scopes of work, issues, or customer challenges; escalate to Management if needed
• Serve as mentor/trainer for team members as assigned by Management
• Model appropriate behavior in regards to Optus’ Core Values and Code of Ethics policies and support Optus’ team approach to quality to drive Optus forward
• Other duties or tasks as assigned by management

Qualifications

• College degree preferred or equivalent experience
• 5+ years of project coordination or project management experience in the telecommunications or low voltage industry
• Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio, Project, and Outlook
• Strong attention to detail and great organizational skills
• Strong negotiation skills
• Must be a team player with a positive attitude and able to demonstrate excellent customer service skills
• This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and respond promptly and efficiently to change

Benefits

• Pay range is between $27/hr. - $32/hr., based on experience
• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Company Description

We’re not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible.

At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages their expertise and commitment to CX to streamline multi-site enterprise operations, ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us, you'll be part of a dynamic force that's setting new standards in IT service excellence.